Weather Policy:
Check the local Weather Forecast 2-3 days prior to your pick up day and time. Make sure you are comfortable with the given forecast and the price of your rental. If you are not comfortable with the rental price and the anticipated forecast, cancel immediately to avoid being charged.
This is the most fair policy we have come up with for both the customer and FKO.
Cancellation Policy for Daily/Multiday Rentals:
Once a reservation has been made, a 48 hour cancellation policy applies.
- There is no charge for cancellations or changes made 48 hours prior to your pick up day/time.
- Cancellations made within 48 hours of your pick up day/time will be charged FULL price.
- All cancellations must be done by phone.
- See Weather Policy on this page.
Cancellation Policy for Hourly Reservations:
- Reservations that are cancelled by FKO due to inclement weather will be refunded or not charged. This can happen "at the last minute," usually within an hour or two of the reservation's launch time.
- Trips that are cancelled or rescheduled within 48 hours will be charged full price.
- See Weather Policy on the page.
- Any reservations that result in a "no show" or require less rental gear than originally reserved will be charged the full reservation price.
- All cancellations (either by FKO or the Renter) must be done by phone.